General Standard Terms and Conditions
§ 1 General
Live & Learn Tina Kirschner, Weipertshausen 15, 82541 Münsing, Tel. +49-8177-99 89 161 info@liveandlearndesigns.com (hereinafter called " Live & Learn" or "we") runs an online shop under the internet address www.liveandlearndesigns.com (hereinafter called "website"). All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.
§ 2 Right to return
You may return merchandise that you have received without indicating any reasons within two weeks by sending the merchandise back. The time limit starts running one day after the day on which you have received the merchandise and instructions about the right to return enclosed separately in writing. Only in cases of merchandise that can not be shipped (e.g. in cases of bulky merchandise) you may exercise your right to return through a written request (e.g. by letter, telefax or e-mail). Returns will be accepted for consideration only when we receive them in the given time limit which means that you must ship it out on time. Return shipments will be at our cost and risk. You need to address the return shipment or the request to Live & Learn Tina Kirschner, Weipertshausen 15, 82541 Münsing, returns@liveandlearndesigns.com. Tel. +49-8177-99 89 161
2.1 Consequences of return
In case of a valid return, the mutually received benefits are to be returned and eventually drawn profits (e.g. profits drawn from the use of the merchandise) are to be returned. In case that the merchandise has deteriorated, a compensation regarding the value may be claimed. This does not apply in case where the deterioration of the merchandise exclusively results from its inspection as it would have been possible for you in a shop. You also can avoid the obligation to compensate the value by not using the merchandise as if you owned it and by refraining from acts that might affect its value.
You will find all documents helpful in connection with the return of the merchandise - together with the delivery note - in your shipment.
Returns can only be shipped from the country to which the goods were delivered; e.g. returns on goods delivered to Austria can only be initiated in Austria.
All costs will be charged to your card or bank account. In case of a return, the card or bank will be credited. Please note however that any loses incurred due to changes in the exchange rate will not be credited.
If you have questions concerning your right to return the merchandise, please contact our Customer Care Team:
E-Mail: returns@liveandlearndesigns.com.
Tel.: +49-8177-99 89 161
Fax: +49-8177-91 59
§ 3 Important notes
1. The merchandise offered under Live & Learn is presented on the Website in the format of digital photographs of existing merchandise. Minor differences of the photographs from reality do not constitute a defect of the ordered merchandise.
2. Please note that merchandise presented on the liveandlearndesigns.com Website may no longer be available at the time of the customer´s visit to the Website and that the respective prices may have changed. All prices shown are listed in EURO and exclude shipping costs.
3. Live & Learn is entitled to perform partial deliveries.
§ 4 Conclusion of contract
1. The contract between you and Live & Learn is not entered into until we send the ordered merchandise to you. By sending the order form provided on our website to us you make a binding offer to enter into the contract. You finalize the order by entering all information during the order process and sending the order form to us by clicking on the "submit order" button.
2. Live & Learn is entitled to reject orders without indicating any reasons, in particular if there is well-founded suspicion that the merchandise purchased via the internet is to be sold to third parties commercially.
§ 5 Saving of Contract
We save your order data. If you wish to receive a print-out of your order, you can print out an "order confirmation". This order confirmation will appear on your screen once you have completed the process by clicking on "submit order" and once your credit card data have been successfully checked. Furthermore, you receive the order confirmation with all given data by email which may be printed out as well.
§ 6 Delivery and Shipping
1. We ship exclusively with DHL. Live & Learn bears the transportation risk.
2. Merchandise is generally ready for shipping at the latest one business day after you´ve placed your order. Unless otherwise agreed, the delivery will be made within 1 to 4 business days calculated from the time it leaves our warehouse to the address indicated by the customer depending on the shipping method and destination.
Please note that for DHL-Express-Delivery within Germany there is no delivery scheduled for Saturdays.
3. Customers in non-EU countries
The delivery period to countries that impose customs duty is 2 to 4 business days. Please note that we bear the insurance of the merchandise and any costs for supplementary documents. Product prices are exclusive of all taxes and duties, as well as German VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through DHL. For details regarding arising taxes and duties for your country, please contact us at info@liveandlearndesigns.com Please note that potential foreign bank charges have to be borne by you.
International customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
4. Shipping Rates:
- Shipping within Germany we charge 6,90 Euro
- Shipping to all other european countrys we charge 11,90 Euro
In case of partial delivery, shipping costs will only be charged once.
5. As a gesture of good faith, Live & Learn is happy to award customers a store credit on items which were reduced within seven days of having been purchased at the regular price. The value of this store credit will total the difference between the sale and regular price and must be cashed in within one year of issue. This action is only valid if the exact color and size of the purchased item is in stock at the time of claim. This offer does not extend to items which were already on sale at the time of purchase or was bought during another action.
§ 7 Payment, Default
You may pay your order at Live & Learn through paypal, one of the biggest onlinepayment services worldwide.
Procedure for payment with credit card under Paypal
Through paypal the following credit cards are accepted:
You can also pay from your bank account, wire transfer as pre-payment, . The shipment will be made than as soon as the money is booked onto the Live & Learn paypal bank account
All payments including refunds will be processed in Euros.
Potential transfer charges have to be borne by the customer.
Note: Credits resulting from returns will be transferred back to your account.
§ 8 Retention of Title
Until payment is made in full Live & Learn retains its title to the merchandise.
§ 9 Questions regarding the order or complaints
Please direct questions regarding your order or complaints:
E-Mail: info@liveandlearndesigns.com
Phone: +49-8177-99 89 161
Fax: +49-8177 9159
§ 10 Warranty
Statutory warranty provisions apply.
§ 11 Data Protection
1. We take data protection seriously. All customer data are saved and processed by Live & Learn exclusively in accordance with the relevant data protection laws. In particular, personal data are being collected, saved, and used exclusively for the purpose of processing the order or with your explicit consent. Addresses and order information will be stored in our data bases and used for internal marketing assessments. We do not store personal data any longer than absolutely required.
2. If you would prefer not to have your information used in this manner, please feel free to inform us regarding your decision by post, fax or an e-mail to info@liveandlearndesigns.com and we will immediately make sure that your request is granted. This of course does not include information necessary to process your order. After we have received word of your decision, your information will be used for the sole purpose of processing your order and not for marketing or advertising actions.
3. We do not forward personal data to third parties except with regard to subcontractors of mytheresa.com that require the transfer of data to process the order. In these cases, however, the scope of the data transfer is restricted to the required minimum.
§ 12 Choice of Law, Validity
1. German law applies with the exception of the United Nations Convention on Contracts for the International Sale of Goods.
2. In case that one or more provisions are invalid, the validity of the remaining provisions remain unaffected.